UrbanStepUp – Terms & Conditions

Last Updated: March 01, 2025

Welcome to UrbanStepUp. By accessing and using our website [https://urbanstepup.com] or purchasing our products, you agree to the following Terms & Conditions. Please read them carefully before placing an order.

1.  GENERAL

• These Terms govern your use of our website and purchase of
• UrbanStepUp reserves the right to update or modify these Terms at any time without prior
• Continued use of our website implies acceptance of the latest

2.  ELIGIBILITY

• You must be at least 18 years old to make
• By placing an order, you confirm that the details you provide (name, address, payment info) are accurate and complete.

3.  PRODUCTS & PRICING

• All our shoes are handcrafted from genuine leather. Minor variations in color, texture, or finish are natural and not considered defects.
• Prices listed on the website are in INR (Indian Rupees) unless stated
• We reserve the right to change product prices or discontinue products without

4.  ORDERS & PAYMENTS

• Orders are confirmed only after successful
• We accept payments via secure third-party gateways (e.g., credit/debit cards, UPI, wallets, net banking).
• UrbanStepUp does not store full payment
• Once an order is placed, cancellation may not be possible (see Return Policy).

5.  SHIPPING & DELIVERY

• We ship across India (and international destinations if specified).
• Estimated delivery time: 5–10 business days within International timelines may vary.

 

• Shipping delays due to courier, weather, or unforeseen events are beyond our
• Customers are responsible for providing accurate shipping

6.  RETURNS, EXCHANGES & REFUNDS

• We offer returns/exchanges within 7 days of delivery (conditions apply).
• Products must be unused, unworn, and returned in original
• Custom or personalized shoes are not eligible for return/exchange.
• Refunds will be processed to the original payment method within 7–10 business days after
• For full details, see our Return & Refund Policy.

7.  WARRANTY & LIABILITY

• Our shoes come with a 30-day manufacturing defect warranty. This covers stitching or sole issues caused by production faults.
• Damage due to wear & tear, misuse, water exposure, or lack of care is not
• Our liability is limited to product replacement/refund

8.  INTELLECTUAL PROPERTY

• All website content (logo, images, designs, text) is the property of
• Unauthorized use, copying, or reproduction is strictly

9.  PRIVACY & DATA PROTECTION

• Your personal information is handled as per our Privacy Policy.
• By using our website, you consent to our data practices including cookies &

10.  GOVERNING LAW

• These Terms shall be governed by the laws of
• Any disputes will be subject to the jurisdiction of courts in Agra, Uttar Pradesh, India.

11.  CONTACT US

For questions about these Terms & Conditions, reach us at:

 

□ •VʌV Email: support@urbanstepup.com

Website: [https://urbanstepup.com]

¡•˙ Address: Agra, Uttar Pradesh, India